Riad Catalina

We booked a room in this riad because it had a beautiful private tarace. When we arrived it turned out that they have 2 rooms of the same category and the one we got was dark with no terrace at all. I was very disappointed and felt cheated but Nadia, the hotel manager showed real care and hospitality, she was extremely apologetic and offered to go with whatever our decision was. We could book another hotel (which was not convenient as we just returned the car and were too tired to walk with luggage) or take an upgrade offered by Nadia, which was very a spacious beautiful apartment, but on the patio (we always go for the upper floors with views, we don't like dark patio rooms). We decided to stay in the patio apartment, and we additionally were offered a dinner for free. So although we did not get what we should the stuff handled the situation in the best way possible and we appreciate that. The food was delicious and the whole riad looks cosy and nice. And they have lovely cats!

The staff are friendly and it was a very relaxing environment. Very close to the medina and all the restaurants and cafes. The bed was large and the place had a feel of Morocco which added to the experience. The terraces catch the sun all day and it’s nice to sit there and read. In light of there just having been an earthquake, the pool was out of action for repairs. But we did get an upgrade to a suite and that was awesome. Good price, excellent location and lovely staff.

Great location in the heart of the Medina, In walking distance of all the main attractions. Traditional Riad with cool, quiet tree filled central square, a haven from the busy and noisy Souks and the heat of the afternoon where you can hear the birds sing whilst enjoying a mint tea and Morrocan pastries. Rooms were clean and tidy with comfortable beds. Traditional fully tiled en-suite bathrooms with showers and all day hot water. All the staff were excellent from the cleaners, kitchen staff, waiters to the managers. All very friendly and helpful with anything you needed and full of good advice from organising taxis and day trips, printing out maps and showing the best routes to the locations and providing info on sites to visit. The attitude and genuine friendliness of the staff really enhanced our stay.

Stayed at the Riad Catalina for a friend's wedding, the staff were exceptional. They even went above and beyond there duties. Even put breakfast aside for me when I was late coming down and insisted I had coffee and orange juice! When I wasn't even hungry. They work very hard to make you feel welcome and special. What I loved was the pool it's bigger and on the roof which means you get sun all day. If and when I return I will be staying at the Catalina again.

The staff were amazing! The service was excellent. The Riad was beautiful. it was central to everything.